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Open now — 24/7 · No Fix No Fee Post it in, UK-wide · Sell your tech · Free gamepad tester · Call 0800 955 0071
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Gaming / Post it in

Post your device in for repair

Not near Kings Cross? Book the repair online, pack your device and post it to our workshop, and we repair it, test it and send it back. In London, we can collect and deliver for free instead.

Console and controller

How it works

1
Book online

Choose your device and the repair and complete the booking. You get a booking reference and the address to send it to by email.

2
Pack it

Put a note with your booking reference and contact details inside, then pack the device following the tips below.

3
Post it, or we collect

Send it by a tracked service to Unit 2, 56 Tavistock Place, London WC1H 9RG. In London, book free collection instead and we pick it up.

4
We repair, test and return

We diagnose it on arrival and message you if anything differs from your booking. After the repair and a full test, we post it back to you.

Packing it safely

✓Use a box larger than the device, with at least a finger's width of padding on every side
✓Wrap the device in bubble wrap or foam, not loose in a padded envelope
✓Send the power supply and cables only if the fault involves them
✓Remove discs, game cards and microSD cards before packing
✓Do not post a device with a swollen battery: drop it in or book collection instead
✓Write your booking reference on a note inside the box and on the outside
✓Use a tracked, signed-for service and keep the receipt until the device is back with you

Send it to

Fix It Nerds
Unit 2, 56 Tavistock Pl, London WC1H 9RG
Booking number inside the box. Questions: 0800 955 0071
✓ Free DPD label both ways✓ No Fix No Fee✓ Email at every step

Posting it in, your questions answered

Which courier should I use?−

Any tracked, signed-for service. Royal Mail Special Delivery or a parcel courier both work. Insure it for its value if the service offers it.

Do I need to include my controller or accessories?+

Only what the fault involves. For a console, the power supply and HDMI cable help us test. Controllers are not needed unless they are part of the problem.

What if you find a different fault?+

We message you with what we found before doing anything you have not booked. No Fix No Fee applies: if we cannot repair it, you do not pay for the repair.

Should I back up my data first?+

Yes, if you can. Most repairs do not touch your data, but storage repairs and reinstalls do, and we cannot promise data on a device that arrives faulty.

How do I know when it is on its way back?+

We message you when the repair is finished and again with tracking when it has been posted.

Can I drop it off instead?+

Yes. The workshop at Unit 2, 56 Tavistock Place, Kings Cross is open 24 hours, 7 days. In London, you can also book free collection.

Popular fixes to post in

Every service on the site can be posted in. These are the ones we see most.

PS5Xbox Series XNintendo SwitchDualSense (PS5)Xbox Series X|S controllerJoy-Con
Tick the fixes you need

Tick everything you need. Extra fixes on the same device are 10% off. Drop off at Kings Cross and pay after the fix, or post it in with a free DPD label and pay now.

PS5 HDMI port replacement detailsUsually 2 to 3 hours in the workshop · pick one
PS5 ethernet port replacement detailsUsually 2 to 3 hours in the workshop · pick one
PS5 front USB port replacement detailsUsually 2 to 3 hours in the workshop · pick one
Your booking
Tick a fix to start.
Total£0
How will it reach us?
No Fix No Fee · free diagnosis · 12-month warranty on every part we fit

Read about each fix

Xbox Series X|S controller fixes

The Xbox Series controller uses potentiometer sticks that drift with use and a USB-C port soldered to the main board. We replace sticks, ports and bumpers with micro-soldering, and fit TMR or Hall modules on request.
Xbox Series X|S controller repairfrom £12
Thumbstick cap replacement · Bumper repair · Face button repair · Charging port replacement · +5 more
Usually 2 to 3 hours in the workshopBook →
Xbox Series X|S controller upgradesfrom £30
Hall effect stick upgrade · TMR stick upgrade · Mouse-click face button upgrade
Usually 2 to 3 hours in the workshopBook →

Joy-Con fixes

Joy-Con are small, so the stick modules are small and wear quickly, and the rails that attach them to the console take a beating. We replace sticks with TMR modules and fit new rails.
Joy-Con drift repair with TMR sticksfrom £42
Same day once we have itBook →
Joy-Con rail replacement£48
Usually 2 to 3 hours in the workshopBook →
Joy-Con TMR stick upgrade (left, right or both)from £42
Same day once we have itBook →
Fix It Nerds

So if your computer's gone down, don't worry. We've got you covered.

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