Your PS5 Pro freezes, shows Something went wrong and reports CE-100095-5. We find and fix the board fault behind it.
We diagnose the board to find which stage is failing, since this error is reported for more than one hardware cause. The faulty component is repaired or replaced with micro-soldering and your PS5 Pro is run through long test sessions to confirm it no longer freezes.
Book online, nothing to pay · Pick your fix so the parts are ready.
Bring it in, any time · Unit 2, 56 Tavistock Pl, London WC1H 9RG. Open 24 hours, every day, no appointment.
Pay after the fix · Free diagnosis, exact price confirmed before we start. No Fix No Fee.
Book and pay online · We email you a free prepaid DPD label within 24 hours.
Pack it and drop it at any DPD point · Booking number inside the box. We email you when it arrives.
Fixed and posted back · Tested, then returned free and tracked. 12-month warranty on every part we fit.
If the freeze happens in one game only, try reinstalling it first. If it follows you across games and into menus, it is hardware.
Normally, yes. The repair is on the board and your data is untouched. If the storage turns out to be the faulty part, we tell you before anything is done to it.
No. The Kings Cross workshop at Unit 2, 56 Tavistock Pl, London WC1H 9RG is open 24 hours, every day. Booking online just means the parts are ready when you arrive, and you pay after the fix.
Book and pay online. We email you a free prepaid DPD label within 24 hours; pack the device with your booking number inside and drop it at any DPD point. We fix it, test it and post it back free, tracked.
No Fix No Fee. If we cannot fix the fault you booked, you do not pay for the repair. Posted-in devices are returned to you.
So if your computer's gone down, don't worry. We've got you covered.
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