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Gaming / PlayStation 5 Repair / PS5 Pro diagnostic report
PS5 Pro · Diagnostic

PS5 Pro diagnostic report

You need a written report on the fault in your PS5 Pro, for insurance, a warranty dispute or a sale. We inspect it and write one.

£42 Usually 2 to 3 hours in the workshop
✓ No Fix No Fee ✓ Free diagnosis ✓ 12-month warranty on every part we fit Open 24/7, Kings Cross
PS5 Pro
1 · What you are booking Extra fixes on the same device 10% off
Add another PS5 Pro fix to the same booking 10% off+
2 · How will it reach us?
Your booking
Pick a fix above.
Total£0
Drop-off: pay after the fix. Post-in: pay now, free DPD label both ways.

Sound familiar?

!Insurer or retailer has asked for an independent report
!You need proof of the fault for a dispute
!You want a written record before selling or scrapping

What we do

We inspect and test your PS5 Pro, opening it where necessary, and document the fault, its likely cause and the repair required. You receive a written report on our letterhead that you can forward to an insurer, retailer or buyer. The device is reassembled and returned with the report.

✓Full inspection and testing
✓Written report with findings and cause
✓Device reassembled and returned

Drop off at Kings Cross

1

Book online, nothing to pay · Pick your fix so the parts are ready.

2

Bring it in, any time · Unit 2, 56 Tavistock Pl, London WC1H 9RG. Open 24 hours, every day, no appointment.

3

Pay after the fix · Free diagnosis, exact price confirmed before we start. No Fix No Fee.

Post it to us

1

Book and pay online · We email you a free prepaid DPD label within 24 hours.

2

Pack it and drop it at any DPD point · Booking number inside the box. We email you when it arrives.

3

Fixed and posted back · Tested, then returned free and tracked. 12-month warranty on every part we fit.

Questions about this fix

Will an insurer accept it?−

Our reports state what we found, how we tested and what the repair would involve, which is what insurers and retailers ask for. Check with them if they need a specific format.

Can you also fix it?+

Yes. If you go ahead with the repair after the report, we quote it separately and let you know before starting.

Do I need an appointment to drop off?+

No. The Kings Cross workshop at Unit 2, 56 Tavistock Pl, London WC1H 9RG is open 24 hours, every day. Booking online just means the parts are ready when you arrive, and you pay after the fix.

How does posting it in work?+

Book and pay online. We email you a free prepaid DPD label within 24 hours; pack the device with your booking number inside and drop it at any DPD point. We fix it, test it and post it back free, tracked.

What if it cannot be fixed?+

No Fix No Fee. If we cannot fix the fault you booked, you do not pay for the repair. Posted-in devices are returned to you.

More PS5 Pro fixes

All PlayStation 5 Repair →
PS5 Pro HDMI port replacement
from £110 · Usually 2 to 3 hours in the workshop
PS5 Pro storage controller repair (CE-108255-1)
£210 · 3 to 5 working days
PS5 Pro ethernet port replacement
from £85 · Usually 2 to 3 hours in the workshop
PS5 Pro fan replacement
£95 · 2 to 3 working days
PS5 Pro freezing repair (CE-100095-5)
£90 · About 1 working day
PS5 Pro front USB port replacement
from £110 · Usually 2 to 3 hours in the workshop
PS5 Pro no power repair
£180 · 3 to 5 working days
PS5 Pro fan connector board repair
£130 · Usually 2 to 3 hours in the workshop
Rather talk it through?
A nerd is in the workshop right now, 24/7.
Call 0800 955 0071 WhatsApp us
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So if your computer's gone down, don't worry. We've got you covered.

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