Your browser will ask for permission to use the camera. The preview and any snapshot stay on your device. Everything runs locally in your browser and nothing is uploaded.
Press Start and allow the camera. The browser asks for permission the first time. Choose Allow. If the machine has more than one camera, a picker appears so you can switch between them.
Check the preview. You should see yourself within a second or two. The preview is mirrored so it behaves like a mirror. Turn that off to see the image the way other people see it on a call.
Read the resolution and frame rate. The readout shows the size the camera is actually delivering and how many frames a second arrive. Compare it with what the laptop or webcam box promises.
Take a snapshot. Press Snapshot to freeze a frame below the preview. It is a good way to judge focus, colour and grain. Download it if you want to keep it. It never leaves your device.
No camera found. The browser cannot see a camera at all. Check the privacy shutter, any camera key on the keyboard, and the privacy settings in Windows or macOS. If those are fine and a USB webcam works but the built-in one does not, the internal camera or its cable has failed.
Permission blocked. The browser has been told not to use the camera. Click the padlock or camera icon in the address bar, allow the camera and press Start again.
Black or very dark preview. The camera is running but sees nothing. That is nearly always a closed shutter, a sticker over the lens or a room with the lights off. The cover check flags it for you.
Low resolution or frame rate. A camera reporting a much smaller size than its rating is usually being limited by the browser or by another app that is using it. A low frame rate in a bright room, with nothing else running, points to a struggling camera or a slow machine.
Working at the expected size. The preview is clear, the resolution matches the specification and the frame rate is steady. The camera is fine. If it still fails in a meeting app, check that app has permission and has the right camera selected.
A built-in webcam sits in the screen bezel and connects to the main board through a thin cable that runs through the hinge. When the camera is missing from the device list, shows a blank image or drops out when you move the lid, the cable or the camera module is the usual cause, and our free diagnosis tells you which. We fit replacement cameras and cables on all the main laptop brands and on MacBook at our Kings Cross workshop, with an exact quote before any work and No Fix No Fee.
Webcam and cable faults diagnosed free at Kings Cross, open 24/7. Exact quote before any work, No Fix No Fee, UK-wide mail-in.
No. The video goes straight from the camera to the page in your browser. The snapshot is drawn on your device and the download link points at that image, not at a server.
A mirrored preview is easier to use because it moves the way a mirror does, and meeting apps do the same. Use the Mirror button to see the image the way other people receive it, which is the way it is actually captured.
Browsers ask the camera for a size and the camera picks the nearest mode it supports. Another app using the camera, a low-power setting or an old driver can also hold it at a smaller size.
Yes. On a phone the tester uses the front camera by default and the picker lets you switch to the rear camera where the browser allows it.
Then the camera hardware is fine. Check the app has permission to use the camera in your system privacy settings and that it has the right camera selected in its own settings. Restarting the app usually clears it.
So if your computer's gone down, don't worry. We've got you covered.
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