Refund & Returns Policy

Every repair starts with a free diagnosis and an exact quote. If you decline the quote there is nothing to pay and we return your device free. If we accept a job and cannot complete the agreed repair, you owe nothing for the labour or the diagnosis.

Every paid repair carries a warranty on the part we replaced and the labour to refit it (the period is stated on your invoice). If a warranty issue appears, contact us — we cover the return shipping both ways.

Machines built to your specification are made to order, so the statutory 14-day cancellation right for distance sales does not apply to bespoke configurations. However, we voluntarily offer the same 14-day return: tell us within 14 days of delivery, send the machine back complete and in as-new condition, and we refund in full. Every build also carries a 1-year build warranty on parts and labour, with free DPD collection if anything fails.

You may return a refurbished laptop within 14 days of delivery for a full refund under the Consumer Contracts Regulations 2013, provided it comes back in the condition it was sent. All refurbished laptops carry a 6-month return-to-base warranty.

If anything we sold or repaired is faulty, damaged in transit, or not as described, contact us straight away. Within 30 days of delivery you are entitled to a full refund; after 30 days we repair or replace under warranty. We cover the carriage on faulty items.

Email info@fixitnerds.co.uk or call 0800 955 0071 with your order or booking reference. We will confirm the return address (56 Tavistock Place, London WC1H 9RG) or arrange collection. On change-of-mind returns you cover the return postage; on faulty items we do.

Refunds go back to your original payment method within 14 days of the item reaching us.